REFUND / BUNDLE NEST
When something is not right.
Policy version: 2026-10-v2 · Updated 25 October 2026
Eligible issues
Contact us for duplicate charges, files that are not delivered, corrupt or inaccessible files that we cannot correct, or material differences between the purchased product and its description. We will assess the issue and provide a replacement, correction or refund as appropriate.
How to request help
Email support or create an account support request with your order reference, purchase date and a description of the issue. Please report problems within 7 days where possible so we can investigate quickly; this does not remove statutory rights or remedies. Do not include card details, PINs or OTPs.
Change of mind
Because digital files can be copied once delivered, we do not ordinarily offer change-of-mind refunds after access has been provided. This does not exclude refunds for defective, missing or materially misdescribed content or other remedies required by law.
Processing and timelines
We aim to assess routine requests within 5 business days. Once approved, we initiate a refund to the original payment method within 3 business days. The payment provider or bank may take a further 5–10 business days to reflect it. We will provide the available refund reference.
Returns and access
No physical return is required. Access may be revoked for refunded products; delete retained copies where a refund cancels your licence. If a refund has not appeared after the communicated period, contact support.